Textured Sincere condolences blank card
Express your heartfelt sympathy with our sincere condolences card. Its textured flowers add a touch of warmth to your message. Perfect for sending condolences to those in difficult times.
The FUNIQUE™ Experience
We curate distinctive pieces with creativity and character in mind, bringing together thoughtful design, playful individuality, and a little everyday delight.
Shipping & Pick Up
We usually dispatch all orders within 12 business hours of purchase. Once your parcel is on its way, you’ll receive a tracking number by email.
Prefer to collect your order? Select Local Pick Up at checkout and enjoy complimentary pick up from our New Farm boutique, available during store hours.
Frequently Asked Questions
Where are you located?
You’ll find us in 1/555 Brunswick st, New Farm, Queensland 4005, in the heart of one of Brisbane’s most creative and character-filled neighbourhoods.
Is Outside The Box fully gluten free?
Yes ! We focus on wholesome gluten-free offerings designed to feel inclusive, nourishing, and delicious, all without traces of Gluten. For specific dietary questions, our team is always happy to assist. We also cater for Vegan, Soy free and other dietary requirements.
What if I have an issue with my order?
If something is not quite right, please contact us as soon as possible via our contact page. Whether your order arrives damaged, faulty, or incorrect, we will adress the issue promptly and do our best to make it right.
What is your return policy?
We offer a 14-day return period from the date your order is received if there is any issues. To be eligible, items must be returned in their original condition — unworn, unused, with tags attached, in original packaging, and accompanied by proof of purchase. For our change of mind return, we can only offer in-store credits.
Do I need to book for the Arts & Craft Café?
No booking is required. Our Arts & Craft Café is designed for relaxed, walk-in creativity, so you can simply drop in and enjoy.
What makes Outside The Box different?
Outside The Box is more than a shop or café — it is a creative community hub where gifting, art, food, and local connection come together in a way that feels playful, inspiring, and distinctly crafted.
How is shipping calculated?
Shipping is calculated at checkout using our carrier’s real-time rates, based on your order size, weight, and delivery location. This ensures you are shown the most accurate shipping cost available at the time of purchase.
How do I become an OTB Rewards Program™ member?
Becoming an OTB Rewards member is effortless. Simply select the blue floating OTB Rewards Program™ portal on our website, click Sign Up, and verify your email to activate your membership. Once completed, you’ll be welcomed into a more elevated Outside The Box experience, with access to exclusive benefits and member privileges. We believe in thoughtful communication, so our updates are curated with care and never sent excessively.
What do members of the OTB Rewards Program™ receive?
OTB Rewards members enjoy an elevated and tailored experience, including access to exclusive member events, priority updates on new collection releases, priority access to selected events and classes, member-only discounts, and OTB Rewards points that can be redeemed on future purchases.
How are OTB Rewards Points™ earned and redeemed?
OTB Rewards points™ are earned through eligible purchases and selected member activities as part of the Outside The Box experience. Once you have accrued enough points, they can be redeemed through the OTB Rewards Program™ portal — accessible via the floating tab on the right-hand side of our website. It is a seamless way to enjoy exclusive savings and added value each time you shop with us.